Refund policy

Return & Refund Policy

Last updated: 2026.05

At Koforto, we want you to feel fully confident in your purchase. Please read this policy carefully to understand your rights and our process.

100-Night Trial

  • Every blanket order includes a 100-night trial, starting from the date of delivery.
  • If you are not fully satisfied within this period, you may request a return for a refund.
  • Only one return per order is eligible under the trial program.

Eligibility for Returns

To be eligible for a return:

  • Your return request must be submitted within 100 nights of the delivery date (email timestamp or equivalent will be used to verify).
  • The item must be returned clean, dry, and free from signs of use.
  • Valid proof of purchase (order number or confirmation email) must be provided.
  • The item must be returned in its original packaging.

Damaged, Defective, or Incorrect Items

  • If your item arrives damaged, defective, or does not match your order, please contact us within 14 days of delivery with your order number and photos of the issue.
  • In these cases, Koforto will cover the cost of return shipping and offer a full refund, replacement, or exchange, at your preference.

How to Start a Return

  1. Email support@koforto.com with your order number and reason for return.
  2. Our team will respond with return instructions and a return authorization within 24 business hours (Monday–Friday).
  3. Pack and ship the item according to the instructions provided, using the original packaging.
  4. Once we receive and inspect the returned item (typically within 3–5 business days of arrival), we will notify you of the approval status of your refund.

Return Shipping

  • Change-of-mind returns: Return shipping costs are the customer's responsibility.
  • Damaged/defective/incorrect items: Koforto covers return shipping costs in full (see above).
  • We recommend using a trackable shipping method, as Koforto is not responsible for items lost or damaged in return transit.

Refunds

  • Approved refunds are issued to your original payment method.
  • Refunds are processed within 3 business days of approval; please allow an additional 5–10 business days for the amount to appear, depending on your bank or payment provider.
  • Original shipping fees (if any) are non-refundable for change-of-mind returns, unless the return is due to our error or a defective item.
  • You will receive an email confirmation once your refund has been issued.

Exchanges

  • If you'd like a different size, color, or style instead of a refund, let us know when starting your return — we're happy to arrange an exchange where stock allows.

Order Cancellations

  • Orders may be cancelled free of charge before they are shipped. Once an order has shipped, it falls under the standard return policy above.

Non-Returnable Situations

Returns may be refused or a partial refund issued if:

  • The request is submitted after the 100-night trial period has ended.
  • The item is returned with stains, damage, or signs of use due to misuse or neglect.
  • Valid proof of purchase cannot be provided.
  • The item shows signs of having been altered, washed with improper methods, or damaged by pets/pests.

Contact

For return/refund questions, contact:
support@koforto.com
Support response time: within 24 business hours (Monday–Friday).